COVID POLICY & PROCEDURES
​
Please see below our COVID Procedures and Policies currently in place to consider before booking:
​
-
If your booking is impacted by a COVID-19 government lockdown your deposit will be put towards an in studio credit and must be used within 12 months of payment, however a no refund policy still applies.
-
All clients must be fully vaccinated and show proof unless a medical exemption applies. Failure to prove this will result in your appointment being cancelled & your deposit forfeited
-
If you attend your appointment and appear to be presenting flu like symptoms, Stephanie has the right to cancel your service and obtain your deposit as the cancellation fee.
-
If you wish to book an appointment during these unprecedented times and have to cancel your event your deposit will be forfeited as a cancellation fee
-
Please arrive to your appointment alone as we are limited to numbers in our studio and are still respecting social distancing laws
-
Please notify us should you experience any symptoms of COVID to cancel your appointment prior
-
Please notify us should you test positive to COVID both before and after your appointment
​
TERMS & CONDITIONS
​
-
Bookings by appointment only.
​
-
Studio is located in Rockbank 3335.
​
-
Should you need to cancel your appointment, 48 hours notice is required or your deposit will be used as a cancellation fee.
​
-
All applications include complimentary Modelrock lashes.​
​
-
Please note Stephanie only travels for three or more people.
​
-
Travel fees apply for all bridal bookings. This fee will be outlined in the invoice.
​
-
All studio bookings require a non-refundable $50 deposit to secure your booking. Your booking is not secure until the deposit has been paid.
​
-
All bridal bookings require a 50% non-refundable & non-transferable deposit at the time of booking to secure your requested date. Final deposits also employ a strict no refund policy.
​​
-
If the client is more than 10 minutes late, Stephanie reserves the right to cancel the appointment and your deposit will be forfeited.
​​
-
Gift vouchers are valid for up to 12 months. Once purchased, vouchers are non-refundable and are redeemable in studio only. Vouchers are not redeemable for cash and cannot be resold or exchanged.
​​
-
All clients are to attend their booking makeup free.